Modeling and Personalising the Customer Journey: The Case for Case Management-Reference-Cited by-同舟云学术

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Modeling and Personalising the Customer Journey: The Case for Case Management

Published:2021-10 Issue: Volume: Page:
ISSN:
Container-title:2021 IEEE 25th International Enterprise Distributed Object Computing Conference (EDOC)
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Author:

Benzarti Imen,Mili Hafedh,de Carvalho Renata Medeiros

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9626164/9626165/09626184.pdf?arnumber=9626184

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Towards an Approach for Generating iStar Goal Models from Journey Maps;2024 IEEE 32nd International Requirements Engineering Conference Workshops (REW);2024-06-24

2. Involving users in the development of a modeling language for customer journeys;Software and Systems Modeling;2023-01-19

3. Explainable Model Fusion for Customer Journey Mapping;Frontiers in Artificial Intelligence;2022-05-11

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