Sociomaterial Imbrication; The Role of Chatbot on Customer Experience-Reference-Cited by-同舟云学术

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Sociomaterial Imbrication; The Role of Chatbot on Customer Experience

Published:2023-11-07 Issue: Volume:2 Page:1-6
ISSN:
Container-title:2023 IEEE 9th International Conference on Computing, Engineering and Design (ICCED)
language:
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Author:

Anita Tiurida Lily¹,Muslikhin Muslikhin²,Zulkarnain Arif¹,Wiyana Tri¹

Affiliation:

1. Bina Nusantara University,Faculty of Digital Communication and Hotel & Tourism,Hotel Management Department,Jakarta,Indonesia

2. Bina Nusantara University,Faculty of Digital Communication and Hotel & Tourism,Communication science department,Jakarta,Indonesia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10424960/10424702/10425453.pdf?arnumber=10425453

Reference29 articles.

1. The Impact of Digital Technology to Change People’s Behavior in Using the Media

2. Chatbots: History, technology, and applications

3. Analysing Sociomaterial Imbrication: Smartphone and Big Data in Hotel’s Service Performance Measurement and Management;Hwan Chai,2017

4. AI-based chatbots in customer service and their effects on user compliance

5. Millennials' attitude toward chatbots: an experimental study in a social relationship perspective

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