Determining Factors Affecting Customer Loyalty to Internet Service Provider during the COVID-19 Pandemic: A Structural Equation Modeling Approach-Reference-Cited by-同舟云学术

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Determining Factors Affecting Customer Loyalty to Internet Service Provider during the COVID-19 Pandemic: A Structural Equation Modeling Approach

Published:2022-01 Issue: Volume: Page:
ISSN:
Container-title:2022 Asia-Pacific Computer Technologies Conference (APCT)
language:
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Author:

Prasetyo Yogi Tri¹,Ong Ardvin Kester S.¹,Nadlifatin Reny²,Ong Bryan Alexander Setiady³,Adiguna Luke Pratama³,Asallie Ivan³,Tanto Hans³,Arden Kenny³

Affiliation:

1. School of Industrial Engineering and Engineering Management Mapúa University,Manila,Philippines,1002

2. Institut Teknologi Sepuluh Nopember,Department of Information Systems,Surabaya,Indonesia,60111

3. Petra Christian University,Department of International Business Engineering,Surabaya,Indonesia,60236

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9844830/9845052/09845104.pdf?arnumber=9845104

Reference49 articles.

1. Internet usage, user satisfaction, task-technology fit, and performance impact among public sector employees in Yemen

2. The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan

3. Understanding the limitations of global fit assessment in structural equation modeling

4. Structural Equation Modeling and Regression: Guidelines for Research Practice

5. Perceptions of Internet banking users — a structural equation modelling (SEM) approach

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