The Impact of COVID-19 Pandemic on Airport: An Empirical Study of Service Quality, Customer Satisfaction, and Travel Intention for Sustainable Airport Operations-Reference-Cited by-同舟云学术

The Impact of COVID-19 Pandemic on Airport: An Empirical Study of Service Quality, Customer Satisfaction, and Travel Intention for Sustainable Airport Operations

Published:2022-12-07 Issue: Volume: Page:
ISSN:
Container-title:2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
language:
Short-container-title:

Author:

Prasetyo Yogi Tri¹,Fuente Darlene Gayle D. Dela¹,Chuenyindee Thanatorn²,Nadlifatin Reny³,Persada Satria Fadil⁴

Affiliation:

1. Mapúa University,School of Industrial Engineering and Engineering Management,Manila,Philippines

2. Navaminda Kasatriyadhiraj Royal Air Force Academy,Department of Industrial Engineering and Aviation Management,Bangkok,Thailand

3. Institut Teknologi Sepuluh Nopember,Department of Information Systems,Surabaya,Indonesia

4. Bina Nusantara University,Entrepreneurship Department, BINUS Business School Undergraduate Program,Jakarta,Indonesia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9989527/9989519/09989834.pdf?arnumber=9989834

Reference17 articles.

1. Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

2. Exploring the Impact of Airlines Service Quality on Customer Loyalty: Evidence from Taiwan

3. Key drivers of passengers' overall satisfaction at klia2 terminal

4. Is Service Quality a Correlate of Customer Satisfaction? Evidence from Nigerian Airports

5. Antecedents and consequences of passenger satisfaction with the airport

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Quality of Airport Services in the Wake of the Covid-19 Pandemic;2023 Smart City Symposium Prague (SCSP);2023-05-25