Using simulation in call centers-Reference-Cited by-同舟云学术

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Using simulation in call centers

Published: Issue: Volume: Page:
ISSN:
Container-title:1998 Winter Simulation Conference. Proceedings (Cat. No.98CH36274)
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Author:

Bapat V.,Pruitte E.B.

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx4/5993/16037/00746007.pdf?arnumber=746007

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Forecasting time-varying arrivals: Impact of direct response advertising on call center performance;Journal of Business Research;2021-07

2. Simulation-based optimization to improve hospital patient assignment to physicians and clinical units;Health Care Management Science;2019-04-19

3. Use of Simulation in a Service Desk of an Oilfield Services Company;Communications in Computer and Information Science;2016

4. Information systems performance evaluation, introducing a two-level technique: Case study call centers;Egyptian Informatics Journal;2015-03

5. Using component technology to develop a simulation library for business process modelling;European Journal of Operational Research;2006-07

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