A Customer-Driven Evaluation Method for Service Innovation in Banking-Reference-Cited by-同舟云学术

A Customer-Driven Evaluation Method for Service Innovation in Banking

Published:2023 Issue: Volume:11 Page:68139-68152
ISSN:2169-3536
Container-title:IEEE Access
language:
Short-container-title:IEEE Access

Author:

Ngo Nu Dieu Khue¹^ORCID,Tansuchat Roengchai²^ORCID,Cu Pham-Van³,Mau Toan Nguyen⁴,Kohda Youji¹^ORCID,Huynh Van-Nam¹^ORCID

Affiliation:

1. School of Advanced Science and Technology, Japan Advanced Institute of Science and Technology, Nomi, Japan

2. Center of Excellence in Econometrics, Faculty of Economics, Chiang Mai University, Chiang Mai, Thailand

3. Department of Technology, Dong Nai Technology University, Bien Hoa, Vietnam

4. Faculty of Computer Engineering, The University of Information Technology—Vietnam National University, Ho Chi Minh City (VNUHCM), Ho Chi Minh City, Vietnam

Funder

Vietnam National University, Ho Chi Minh City (VNUHCM)—The University of Information Technology’s Scientific Research Support Fund

Center of Excellence in Econometrics, Faculty of Economics, Chiang Mai University, Thailand

Publisher

Institute of Electrical and Electronics Engineers (IEEE)

Subject

General Engineering,General Materials Science,General Computer Science,Electrical and Electronic Engineering

Link

http://xplorestaging.ieee.org/ielx7/6287639/10005208/10172193.pdf?arnumber=10172193

Reference74 articles.

1. Innovative capabilities of a firm and the use of technical alliances

2. Exploring the alignment between service strategy and service innovation

3. Financial innovation: The bright and the dark sides

4. The relationship between strategic orientation, service innovation, and performance

5. Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors

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