Fat or thin? A study on the influence of body type of service robots on human-robot interaction willingness
Author:
Affiliation:
1. School of Business, Hunan University,Changsha,China
2. School of Economics and Management, Wuhan University,Wuhan,China
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/9898141/9898099/09898302.pdf?arnumber=9898302
Reference13 articles.
1. To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
2. Effects of robot-human versus robot-robot behavior and entitativity on anthropomorphism and willingness to interact
3. Relationship Strength in Service Industries: A Measurement Model
4. Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
5. Leveraging “human-likeness” of robotic service at restaurants
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