Leveraging GPT-4 Capabilities for Developing Context-Aware, Personalized Chatbot Interfaces in E-commerce Customer Support Systems-Reference-Cited by-同舟云学术

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Leveraging GPT-4 Capabilities for Developing Context-Aware, Personalized Chatbot Interfaces in E-commerce Customer Support Systems

Published:2024-04-12 Issue: Volume: Page:1135-1140
ISSN:
Container-title:2024 10th International Conference on Communication and Signal Processing (ICCSP)
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Author:

Santosh Kathari¹,Kholmukhamedov Timur²,Kumar M Sandeep¹,Aarif Mohd³,Muda Iskandar⁴,Bala B Kiran⁵

Affiliation:

1. CMR Institute of Technology, Bengaluru,Department of MBA,Bengaluru,India

2. Turin Polytechnic University in Tashkent,Automatic Control and Computer Engineering Department,Tashkent,Uzbekistan

3. Publishing Global Research Network,Noida,India

4. Universitas Sumatera Utara,Medan,Indonesia

5. K.Ramakrishnan college of Engineering,Department of Artificial Intelligence and Data Science,Trichy

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx8/10543256/10543221/10544016.pdf?arnumber=10544016

Reference10 articles.

1. Generative AI and ChatGPT: Applications, challenges, and AI-human collaboration

2. Exploring the ethical considerations of using Chat GPT in university education

3. Revolutionizing customer interactions: Insights and challenges in deploying chatgpt and generative chatbots for faqs;Khennouche;arXiv preprint arXiv:2311.09976,2023

4. Unleashing the Potential of Conversational AI: Amplifying Chat-GPT’s Capabilities and Tackling Technical Hurdles

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