Development of Customer Churn Rate Dashboard for PT. Mandala Multifinance, Tbk to Improve Customer Repeat Orders
Author:
Affiliation:
1. BINUS Online Learning, Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10275800/10277696/10278010.pdf?arnumber=10278010
Reference19 articles.
1. Gauging and Foreseeing Customer Churn in the Banking Industry: A Neural Network Approach;rosa;NOVA Information Management School,2019
2. Design of Sales Performance Dashboard Based on Sales Funnel & Sales Force Automation Theories: A Case of An Indonesia Islamic Bank;mardhiah;International Journal of Islamic Banking and Finance Research,2021
3. Customer churn analysis in banking sector: Evidence from explainable machine learning models
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