1. Research on Full-cycle Monitoring System of Power Supply Service Based on Big Data Technology;2023 IEEE 6th International Conference on Automation, Electronics and Electrical Engineering (AUTEEE);2023-12-15
2. Customer Satisfaction and Service Experience in Big Data Analytics for Automotive Service Advisor;2022 IEEE International Conference on Automatic Control and Intelligent Systems (I2CACIS);2022-06-25
3. Conformance Between Choreography and Collaboration in BPMN Involving Multi-Instance Participants;International Journal of Pattern Recognition and Artificial Intelligence;2022-04-28
4. Big Data Model of Customer Satisfaction and Service Experience (CSSE) for Automotive Aftersales Services;2021 6th IEEE International Conference on Recent Advances and Innovations in Engineering (ICRAIE);2021-12-01