1. Personas as rhetorically rich and complex mechanisms for design;friess;Rhetoric and Experience Architecture,2017
2. Persona development discussion guide,0
3. ’Constructivist’ research methods for experience architecture and design;christiansen;Rhetoric and Experience Architecture,2017
4. Plain Language to Minimize Cognitive Load: A Social Justice Perspective
5. New heuristics for understanding older adults as web users;chisnell;Technical Communication,2006