The Impact of Interface Quality and Security/Privacy on Shoppers’ E-Loyalty: The Mediating Role of Flow
Author:
Affiliation:
1. Petra Christian University,Faculty of Business and Economics,Surabaya,Indonesia
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10323480/10323481/10323560.pdf?arnumber=10323560
Reference40 articles.
1. An empirical investigation into e‐shopping excitement: antecedents and effects
2. Whence Consumer Loyalty?
3. Web-store image dimensions and online retail customer loyalty: investigating mediators and moderators
4. Female online shoppers: Examining the mediating roles of e-satisfaction and e-trust on e-loyalty development;chou;Facilities,2015
5. Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty
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