Mediating Effect of Job Resources on Psychological Wellbeing and Employee Engagement- Centric to Public Sector Telecom in Pandemic, India

Abstract

The current pandemic brought about by COVID-19 has a reason for unexpected disturbance in all human beings. As the nationwide economy and organizations got an extreme blow with this situation, to handle the present pandemic situation Organizations changed employee’s avatar by shifting workforce from office to home. In these new avatar employees, working conditions with limited job resources like Intra/Internet and phone calls may impact engagement levels compared to earlier. Similarly increased working hours, spending more time with office calls at home, and sometimes near-end family emotions may disturb the psychological conditions of employees. So this research focused on employee’s psychological wellbeing and Job resources and its importance in promoting Engagement. In general, for IT employees work from home is a regular practice whereas coming to Telecom employees the scenario is completely different because of the versatile in the job nature so this research focused on the importance of psychological well-being and job resources in promoting Telco’s employee engagement in Indian pandemic time. From the strong support of Theoretical evidence from the Job Demands-Resources model and theory of Conservation resources, Objectives are framed as to identify the Job Resources that mediates the relation between psychological well-being and employee engagement. The study was centric about Public Sector Telecom employees of India of sample 382 for 65,000 Population and a purposive sampling method of sampling technique is used. By distributing a questionnaire with the help of Google forms primary data was collected. Mediation analysis is carried out with the help of AMOS and conformed the Job Recourses fully mediates the relationship between psychological well-being and employee engagement.