Ipa and Servperf quality conceptualisations and their tole for satisfaction with hotel services-Reference-Cited by-同舟云学术

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Ipa and Servperf quality conceptualisations and their tole for satisfaction with hotel services

Published:2019 Issue:1 Volume:25 Page:1-17
ISSN:1330-7533
Container-title:Tourism and hospitality management
language:
Short-container-title:Tour. hosp. manag.

Author:

Babić-Hodović Vesna,Arslanagić-Kalajdžić Maja,Banda Amra,Sivac Amina

Publisher

University of Rijeka, Faculty of Tourism and Hospitality Management

Subject

Tourism, Leisure and Hospitality Management

Reference6 articles.

1. Wade, D.J. and Eagles, P.F. (2003), "The use of importance–performance analysis and market segmentation for tourism management in parks and protected areas: An application to Tanzania's national parks". Journal of Ecotourism, Vol. 2, No. 3, pp. 196-212. https://doi.org/10.1080/14724040308668144

2. Westbrook, R.A. and Oliver, R.L. (1991), "The dimensionality of consumption emotion patterns and consumer satisfaction", Journal of Consumer Research, Vol. 18, No. 1, pp. 84-91. http://dx.doi.org/10.1086/209243

3. Yoon, Y., and Uysal, M. (2005), "An examination of the effects of motivation and satisfaction on destination loyalty: a structural model", Tourism management, Vol. 26, No. 1, pp. 45-56. https://doi.org/10.1016/j.tourman.2003.08.016

4. Zabkar, V., Brencic, M.M. and Dmitrovic, T. (2010), "Modelling Perceived Quality, Visitor Satisfaction and Behavioural Intentions at the Destination Level", Tourism Management, Vol. 31, No. 4, pp. 537-546. https://doi.org/10.1016/j.tourman.2009.06.005

5. Zervas, G., Proserpio, D. and Byers, J. W. (2014), "The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry", Boston U. School of Management Research Paper No. 2013-16. Available at SSRN 2366898. https://doi.org/10.1509/jmr.15.0204

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