Business Process Reengineering: The Role of Information Technology as a Determinant of Success for Improving Performanc

Abstract

Implementation of Business Process Reengineering (BPR) in companies that are worth trying and agreeing with companies that have failed. Recognizing the advantages behind BPR, a leading organization in Indonesia which is engaged in property sector, seeks to improve itself in order to face competition from its competitors. This study aims to evaluate the success of the organization in implementing BPR in terms of cost, time, quality and flexibility by comparing the observations of conditions before the implementation of BPR and afterwards. The results of this study indicate that the success of an organization in implementing BPR cannot be separated from the support and communication established by Management to its subordinates. Likewise, the strategic role of Information Technology (IT) is also a key success factor achieved in the implementation of this BPR. The existence of IT has enabled changes to the design of the business process because IT is more than just a tool to automate the process but is also the fundamental that shapes how the business itself is done