Affiliation:
1. School of Management, Wuhan University of Technology, P.R. China
Abstract
The transformation of various organizations into an innovative technology, specifically, information system (IS), should have a positive impact the flow of work procedure within the banking industry. The main aims of this study is to recognize the success of banking systems from users’ perspective, who work in banking industries. This study is motivating due to the rapid growth of applying IS in the banking industry’s in developing countries such as Sudan which is require more evaluation. In this study, the DeLone and McLean (D&M) model applied as one of the major models that assess the success of IS. The proposed model consist of six constructs include system quality (SYQ), information quality (INQ), service quality (SVQ), system use (SU), user satisfaction (UST), and net benefits (NBs). The results of the study support and confirm that there are significant relationships among the success variables. All relationships of study hypotheses supported, except the relationship between SYQ and UST, as well as between SVQ and SU. The discussion and empirical evidence presented can assist the Sudanese banking industry to improve and fully utilize the possibility of banking information systems as a new tool for banking information evaluation purposes.
Reference77 articles.
1. Adam, S. O. A. (2012). “Assessment of the Management Information System of Sudanese Banking Sector.”
2. Agourram, H. (2009). “Defining information system success in Germany.” International Journal of Information Management 29(2): 129-137.
3. Aithal, P. (2016). “Ideal Banking Concept and Characteristics.” International Research Journal of Management, IT and Social Sciences (IRJMIS) 3(11): 46-55.
4. Alla, M. M. S. O. and D. Q. Faryadi (2013). “The effect of information quality in e-learning system.” International Journal of Applied Science and Technology 3(6).
5. Almutairi, H. and G. H. Subramanian (2005). “An empirical application of the DeLone and McLean model in the Kuwaiti private sector.” Journal of Computer Information Systems 45(3): 113-122.