Explicit results for the distribution of the number of customers served during a busy period for $M^X/PH/1$ queue

Abstract

<p style='text-indent:20px;'>We give analytically explicit solutions for the distribution of the number of customers served during a busy period for the <inline-formula><tex-math id="M1">\begin{document}$ M^X/PH/1 $\end{document}</tex-math></inline-formula> queues when initiated with <inline-formula><tex-math id="M2">\begin{document}$ m $\end{document}</tex-math></inline-formula> customers. When customers arrive in batches, we present the functional equation for the Laplace transform of the number of customers served during a busy period. Applying the Lagrange inversion theorem, we provide a refined result to this functional equation. From a phase-type service distribution, we obtain the distribution of the number of customers served during a busy period for various special cases such as exponential, Erlang-k, generalized Erlang, hyperexponential, Coxian, and interrupted Poisson process. The results are exact, rapid and vigorous, owing to the clarity of the expressions. Moreover, we also consider computational results for several service-time distributions using our method. Phase-type distributions can approximate any non-negative valued distribution arbitrarily close, making them a useful practical stochastic modelling tool. These distributions have eloquent properties which make them beneficial in the computation of performance models.</p>