LINKING THE USE OF KNOWLEDGE MANAGEMENT SYSTEMS AND EMPLOYEE CREATIVE PERFORMANCE: THE INFLUENCE OF CREATIVE PROCESS ENGAGEMENT AND MOTIVATION

Abstract

Although prior studies have examined the positive direct effect of using knowledge management systems (KMS) on firm performance, scholars have devoted scant attention to their impact on creative performance at the employee level even though individuals primarily provide creative outputs. To investigate the impact of using KMS on employee creative performance and help clarify the relevant contingencies that positively affect this relationship, the authors develop a theoretical model that links KMS usage with intrinsic and extrinsic motivation and creative process engagement and explore their contribution to employee creative performance. Using data from an online survey of 528 employees, the empirical results show that KMS usage raises employee creative performance. Moreover, intrinsic and extrinsic motivation and creative process engagement increase employee creative performance. However, the authors find no positive moderating impact of intrinsic and extrinsic motivation or creative process engagement on the KMS usage-employee creative performance relationship.