INFLUENCE OF INTERPERSONAL TRUST ON INNOVATIVE BEHAVIOUR OF SERVICE WORKERS: MEDIATING EFFECTS OF KNOWLEDGE SHARING

Author:

SEO HYO MIN1,KIM MIN CHEOL1,CHANG KYUNGRO1,KIM TAEHEE1

Affiliation:

1. College of Sport Science, Sungkyunkwan University Suwon, Korea

Abstract

This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees’ knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.

Publisher

World Scientific Pub Co Pte Lt

Subject

Management of Technology and Innovation,Strategy and Management,Business and International Management

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