A Business Software Testing Process-Based Model Design

Abstract

This study analyzes relevant contemporary software testing process models. In addition to contemporary theoretical models, the study also analyzes business software testing process models in a considerable number of software organizations. The dual (i.e. theoretical and empirical) analysis of the testing process aims to provide a basis for a testing process model design which is specific to testing business software in small and medium software organizations. The empirical study was conducted by a survey research strategy in 24 software organizations. In order to gather detailed information on the testing process, an interview was conducted on a purpose-selected sample of four organizations. The gathered data were processed by quantitative and qualitative data analysis. The results of theoretical and empirical research were used as a basis for attaining the study’s desired outcome: the business software testing process-based model which was graphically presented in BPMN 2.0 notation and described according to the ISO/IEC TR 24774 standard for process description in systems and software engineering. The combination of the graphic representation of the model and its description in compliance with the process description is a proven method in process management, which should enable easier understanding, and thus the implementation of the model in small and medium software organizations.