User Experience of 911 Emergency Communications in the City of Memphis-Reference-Cited by-同舟云学术

User Experience of 911 Emergency Communications in the City of Memphis

Published:2024-06 Issue:01 Volume:05 Page:17-31
ISSN:2689-9795
Container-title:Journal of Emergency Management and Disaster Communications
language:en
Short-container-title:J. Emerg. Manag. Disaster Commun.

Author:

Doss Daniel Adrian¹^ORCID,Taylor Linda N.²,Henley Russ³,McElreath David⁴

Affiliation:

1. National University, 9388 Lightwave Ave, San Diego, CA 92123, USA

2. Jackson State University, 1230 Raymond Rd, Jackson, MS 39204, USA

3. University of West Alabama, UWA, Station 200, Livingston, AL 35470, USA

4. University of Mississippi, P. O. Box 1848, University, MS 38677, USA

Abstract

This study examined the implementation of 911 emergency services text messaging in the city of Memphis, Tennessee for the period encompassing May 1, 2016 and February 28, 2022. Using ANOVA and an alpha value of 0.05, four statistically significant outcomes were shown regarding calls answered within 20[Formula: see text]s ([Formula: see text]; [Formula: see text]; [Formula: see text]), queued waiting time experienced by system users ([Formula: see text]; [Formula: see text]; [Formula: see text]), ring seconds per call ([Formula: see text]; [Formula: see text]; [Formula: see text]), and mean time regarding 911 call average time ([Formula: see text]; [Formula: see text]; [Formula: see text]). The study also revealed an increase in 911 call volume and a decrease in abandoned calls.

Publisher

World Scientific Pub Co Pte Ltd

Link

https://www.worldscientific.com/doi/pdf/10.1142/S2689980924500015

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