Information Technology Strategy for Knowledge Management in Indian Industry

Abstract

Information technology (IT) has a crucial role in knowledge management (KM), as the facilitator or enabler. To find the IT strategy for KM and related aspects such as the tools being utilised, and the problems faced by Indian firms, research was conducted in leading firms in three sectors of the Indian economy; namely software, pharmaceutical and petroleum marketing, covering both the private and public sectors. The results indicated that Indian firms have implemented many IT tools. The internet is the most widely used tool, whereas KM software is the least used. The way IT is growing or implemented and maintained in the firms under study is not encouraging. Barring a few software sector firms, IT tools are neither well maintained nor fully exploited by the firms. In addition, Indian firms lack an IT strategy for KM.