Machine Learning to Predict Recommendation by Tourists in a Spanish Province

Abstract

The analysis of the opinions and experiences of tourists is a key issue in tourist promotion. More precisely, forecasting whether a tourist will or will not recommend a given destination, based on his/her profile, is of utmost importance in order to optimize management actions. According to this idea, this research proposes the application of cutting-edge machine learning techniques in order to predict tourist recommendation of rural destinations. More precisely, classifiers based on supervised learning (namely Support Vector Machine, Decision Trees, and [Formula: see text]-Nearest Neighbor) are applied to survey data collected in the province of Burgos (Spain). Available data suffer from a common problem in real-life datasets (data unbalance) as there are very few negative recommendations. In order to address such problem, that penalizes learning, data balancing techniques have been also applied. The satisfactory results validate the proposed application, being a useful tool for tourist managers.