MODELING COOPERATION IN VIRTUAL DISTRICTS: A METHODOLOGY FOR E-SERVICE DESIGN

Abstract

E-services can be used to wrap an organization's information system and to provide a standard interface that enables cooperation with other information systems. As a consequence, e-services should not only support operating activities, but also embed mechanisms for inter-organizational coordination and control over operating activities. Inter-organizational coordination and control are based on contractual agreements that coordinate processes across cooperating companies and establish mechanisms to control the fulfillment of production goals. The objective of this paper is to describe a methodological approach for the design of e-services that supports the specification of inter-organizational coordination and control requirements. The paper explains how the methodology is structured in three phases, from requirements specification to conceptual design and implementation. The first phase of the methodology supports the specification of cooperation requirements, which constitute the static description of coordination and control requirements. In the second methodological phase, this static description is completed with a dynamic description of the actions to be taken upon exceptions, which occur when cooperating partners do not comply with cooperation goals. The static and dynamic description of coordination and control represent a conceptual specification of a business transaction. In the final methodological phase, this conceptual specification is implemented based on the WSDL and BPEL4WS languages for e-service design. The methodology is tested on the case study of the Italian production district of Matera.