QABPEM: Quality-Aware Business Process Engineering Method

Abstract

In this paper, a novel business process engineering method based on quality assessment is proposed. In the proposed method, a goal model is used to estimate the operational costs of business processes. Goals scenarios in the goal model of desired information systems are applied as a basis for estimating the design cost. Qualities of business requirements models and business process models are also estimated. Based on the quality metrics, the process of business process modeling is examined. Then, using XOR operator in the goal model, a simple and direct mapping of the goal model to the business process model is introduced. Common activities in the business process model are further factored and summarized using pre- and post-factoring operations. The proposed business process modeling method is language-independent. An ICT office in Mazandaran Power Distribution Company is used as a case study to exemplify QABPEM. Our evaluation results demonstrates the capability of the proposed method compared with the existing ones.