A REVIEW OF INTERACTIVE VOICE RESPONSE SYSTEM FOR ENTERPRISE EDUCATION

Abstract

This article reviews the use of the Interactive Voice Response (IVR) mechanism in delivering enterprise education to the Micro, Small and Medium Enterprises (MSMEs) sector in Nigeria. Using desk research and review of system performance report, the suitability of the IVR mechanism as an alternative approach towards ensuring inclusiveness in entrepreneurship education is highlighted. The review revealed that deploying learning systems that take into considerations geographical locations without internet infrastructure and also socio-economic factors of intending and existing entrepreneurs for enterprise education is crucial and equally promising. The challenges and opportunities of online and continuing education during the COVID-19 pandemic are summarized. There is the need for further exploration of IVR interventions to make them more effective and policy interventions on affordable online teaching and learning platforms accessible to persons of varied economic divide.