Application of TQM for Innovation: An Exploratory Research of Japanese, Indian and Thailand Companies

Abstract

Total quality management (TQM) and innovation have long been discussed as major contributors to organizational success. TQM has been discussed with regard to management practices while innovation is discussed with regard to technological change. However, a vague relationship has been established between these two due to the challenge to establish statistical relationship. The main purpose of this research is to empirically study the application of TQM for innovation. Fourteen companies from Japan, India and Thailand are considered in an empirical exploratory research to uncover the relationship between TQM and innovation. Three factors of TQM (human factor, technology factor and information factor) are considered to see the effect on process innovation and product innovation. The research findings indicate that TQM facilitates the development of innovation capabilities in organizations through harmonized management practices in a sequence of inter-related incremental innovation initiatives. Moreover, this research indicates that the innovation speed achieved by TQM is found to be dramatic as compared to traditional innovation. However, it was not only the speediness of the innovation achieved using TQM that surprises, but also its response to different market needs.