CONVERGENCE AND INNOVATION IN TELECOMMUNICATION SERVICES: AN ASSESSMENT FROM THE PERSPECTIVE OF THE COMPLEMENTARY ASSETS AND DYNAMIC CAPABILITIES THEORIES

Abstract

Most of the telecommunications service providers, TSPs, are running their businesses based on few profitable services from the eighties, despite the fact that new network technologies have already been disposed of the organization infrastructures to provide new convergent services. The introduction of new telecommunications services seems to lag behind the rate of technological innovations in network equipment and the devices of end users. Consequently, this paper investigates whether or not the internal resources configuration of the Brazilian TSPs is affecting their capacity for services innovation. Based on an evaluation of the critical assets to telecommunications services innovation, this paper concludes with a discussion about TSP organization boundaries and outsourcing strategies.