Organizational Culture and Business-IT Alignment in COVID-19: A Swiss Higher Education Case Study

Author:

Sieber Marcel R.1ORCID,Russ Christian2,Kurz Katja2

Affiliation:

1. Department of Management, Prague University of Economics and Business, W. Churchill Sq. 1938/4, 130 67 Prague 3, Czech Republic

2. Institute of Business Information Technology, ZHAW School of Management and Law, Theaterstrasse 17, P. O. Box, 8401 Winterthur, Switzerland

Abstract

This paper assumes that cultural characteristics of IT are critical for business-IT alignment (BITA), especially in crises such as COVID-19. A case study of a Swiss higher education institution examines this relationship and its contributions in terms of performance. The study develops a strategic alignment and organizational culture research model based on semi-structured interview guidelines by interviewing employees with different job roles and characteristics. It reveals the dominance of corporate infrastructure and process-strategic orientation and the combined influence of clan, hierarchy, and market culture. Results mapping leads to novel propositions for BITA at different management levels.

Funder

zhaw digital / digital futures fund

Publisher

World Scientific Pub Co Pte Ltd

Subject

Management of Technology and Innovation

Reference45 articles.

1. The Role of IT Governance in Enhancing the Performance of Smart Universities

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3. Using and validating the strategic alignment model

4. Backhaus, K. et al. [2018] Multivariate Analysemethoden: Eine anwendungsorientierte Einführung. Springer Gabler, Berlin Heidelberg, 15., vollständig überarbeitete Auflage.

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