Challenges of Organizations’ Adoption of Industrial IoT Platforms — Results of a Delphi Study

Abstract

Companies are still reticent about adopting IIoT platforms, and research has not yet explained the underlying challenges that impede such adoption. Uncovering these obstacles can open avenues for research and practice to realize the intended potential. We take a holistic perspective on technological, organizational, and environmental challenges that impede organizations’ adoption of IIoT platforms, which we identify in a Delphi study with 22 international experts from academia and practice. Besides identifying 29 challenges, our research reveals the comparative relevance of individual challenges, uncovering differences in perceptions between academics and practitioners. The study contributes to the diffusion of IIoT platforms in research and practice.