Evaluation of ISO 9001 Barriers in Manufacturing Organizations Using ISM-Fuzzy MICMAC Approach

Abstract

The prime motive of this research study is to identify the barriers of ISO 9001 in manufacturing organizations in order to institute the appropriate associations and classify them into different categories based on their driving power ([Formula: see text]) and dependence power ([Formula: see text]). For this purpose, 20 barriers influencing the ISO 9001 implementation has been identified through existing literature works. Afterwards, interpretive structural modeling (ISM) approach has been applied to develop the relationship hierarchy and fuzzy cross-impact matrix multiplication applies to classification (MICMAC) analysis has been carried out to form the category groups. The frameworks developed in this paper will serve as an information bank in order to identify the significant barriers in ISO 9001 implementation path and develop suitable strategies or steps in order to eliminate them.