An Optimal Callback Policy for General Arrival Processes: A Pathwise Analysis
Author:
Affiliation:
1. Booth School of Business, University of Chicago, Chicago, Illinois 60637;
2. Kelley School of Business, Indiana University, Bloomington, Indiana 47405
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Computer Science Applications
Reference50 articles.
1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
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4. Heavy traffic analysis of open processing networks with complete resource pooling: Asymptotic optimality of discrete review policies
5. Near-Optimal Dynamic Lead-Time Quotation and Scheduling Under Convex-Concave Customer Delay Costs
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