The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry
Author:
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Strategy and Management
Link
https://pubsonline.informs.org/doi/pdf/10.1287/msom.1060.0133
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1. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
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