Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics-Reference-Cited by-同舟云学术

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Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics

Published:2019-10 Issue:4 Volume:21 Page:780-797
ISSN:1523-4614
Container-title:Manufacturing & Service Operations Management
language:en
Short-container-title:M&SOM

Author:

Liu Jiayi¹^ORCID,Xie Jingui¹^ORCID,Yang Kum Khiong²^ORCID,Zheng Zhichao³^ORCID

Affiliation:

1. School of Management, University of Science and Technology of China, Hefei, An Hui 230026, China;

2. Lee Kong Chian School of Business, Singapore Management University, Singapore 178899;

3. Lee Kong Chian School of Business, Singapore Management University, Singapore 178899

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Strategy and Management

Reference78 articles.

1. Structural Estimation of Callers' Delay Sensitivity in Call Centers

2. How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

3. Building a Stronger Instrument in an Observational Study of Perinatal Care for Premature Infants

4. Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department

Cited by 25 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Impact of Technical Support and Information Provision on Patient No-show Behavior;Production and Operations Management;2024-09-10

2. Payment schemes for resource reallocation in hierarchical medical system: Fee-for-capacity versus performance payment;Computers & Industrial Engineering;2024-08

3. Product Development in Crowdfunding: Theoretical and Empirical Analysis;Manufacturing & Service Operations Management;2024-03

4. A novel and efficient real-time sequencing strategy for appointment scheduling with unpunctual patients;Journal of Scheduling;2024-02-26

5. Patient adherence in healthcare operations: A narrative review;Socio-Economic Planning Sciences;2024-02

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