The Impact of Waiting Time Guarantees on Customers' Waiting Experiences-Reference-Cited by-同舟云学术

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The Impact of Waiting Time Guarantees on Customers' Waiting Experiences

Published:1997-11 Issue:4 Volume:16 Page:295-314
ISSN:0732-2399
Container-title:Marketing Science
language:en
Short-container-title:Marketing Science

Author:

Kumar Piyush,Kalwani Manohar U.,Dada Maqbool

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/mksc.16.4.295

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