An Experience-based Collaborative Service System Model-Reference-Cited by-同舟云学术

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An Experience-based Collaborative Service System Model

Published:2017-03 Issue:1 Volume:9 Page:14-35
ISSN:2164-3962
Container-title:Service Science
language:en
Short-container-title:Service Science

Author:

Atiq Arzoo¹,Gardner Lesley¹,Srinivasan Ananth¹

Affiliation:

1. University of Auckland, Auckland 1010, New Zealand

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Management Science and Operations Research,Modeling and Simulation,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/serv.2016.0162

Reference76 articles.

1. An Exploratory Investigation of User Involvement in New Service Development

2. Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions

3. Service system fundamentals: Work system, value chain, and life cycle

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1. Software-basierte Funktionen;Software im Automobil;2023

2. The evolution of service systems to service ecosystems: A literature review;International Journal of Management Reviews;2022-01-12

3. The Experience Economy, Marketplaces, and Spirituality;Handbook of Research on Integrating Spirituality in Modern Workplaces;2022

4. On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems;Electronic Markets;2018-12-04

5. Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch;Service Science;2017-03

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