Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility-Reference-Cited by-同舟云学术

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Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility

Published:2015-09 Issue:3 Volume:7 Page:227-248
ISSN:2164-3962
Container-title:Service Science
language:en
Short-container-title:Service Science

Author:

Lee Min Kyung,Verma Rohit,Roth Aleda

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Management Science and Operations Research,Modeling and Simulation,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/serv.2015.0105

Reference85 articles.

1. Using Best–Worst Scaling Methodology to Investigate Consumer Ethical Beliefs Across Countries

2. Technology Infusion in Service Encounters

3. A Multistage Model of Customers' Assessments of Service Quality and Value

4. Customer Lifetime Value Measurement

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4. At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance;Management Science;2020-10

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