TECHNICAL NOTE—A Note on Profit Maximization and Monotonicity for Inbound Call Centers
Author:
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Computer Science Applications
Link
https://pubsonline.informs.org/doi/pdf/10.1287/opre.1110.0990
Reference11 articles.
1. Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
2. L. L. Bean Chooses a Telephone Agent Scheduling System
3. Establishing Telephone-Agent Staffing Levels through Economic Optimization
4. Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
5. Telephone Call Centers: Tutorial, Review, and Research Prospects
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