Understanding User-Generated Content and Customer Engagement on Facebook Business Pages
Author:
Affiliation:
1. Kelley School of Business, Indiana University, Bloomington, Indiana 47405;
2. Carlson School of Management, University of Minnesota, Minneapolis, Minnesota 55455
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Library and Information Sciences,Information Systems and Management,Computer Networks and Communications,Information Systems,Management Information Systems
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5. Bad is Stronger than Good
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