Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues-Reference-Cited by-同舟云学术

Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues

Published:2019-12 Issue:4 Volume:30 Page:1248-1271
ISSN:1047-7047
Container-title:Information Systems Research
language:en
Short-container-title:Information Systems Research

Author:

Tan Xue (Jane)¹^ORCID,Wang Youwei²^ORCID,Tan Yong³^ORCID

Affiliation:

1. Department of Operations and Decision Technologies, Kelley School of Business, Indiana University, Bloomington, Indiana 47405;

2. Department of Information Management and Information Systems, School of Management, Fudan University, Yangpu District, Shanghai 200433, China;

3. Michael G. Foster School of Business, University of Washington, Seattle, Washington 98195

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Library and Information Sciences,Information Systems and Management,Computer Networks and Communications,Information Systems,Management Information Systems

Reference74 articles.

1. The role of human Web assistants in e‐commerce: an analysis and a usability study

2. Interaction terms in logit and probit models

3. Another look at the instrumental variable estimation of error-components models

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