1. Department of Management Control and Information Systems, School of Economics and Business, Universidad de Chile, Santiago 8330015, Chile;
2. Department of Industry, Faculty of Engineering, Universidad Tecnológica Metropolitana, Santiago 7800002, Chile;
3. Telfer School of Management, University of Ottawa, Ottawa, Ontario K1N 6N5, Canada;
4. Department of Industrial Engineering, Faculty of Physical and Mathematical Sciences, Universidad de Chile, Santiago 8370456, Chile