Managing Customer Expectations and Priorities in Service Systems-Reference-Cited by-同舟云学术

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Managing Customer Expectations and Priorities in Service Systems

Published:2018-09 Issue:8 Volume:64 Page:3942-3970
ISSN:0025-1909
Container-title:Management Science
language:en
Short-container-title:Management Science

Author:

Yu Qiuping¹^ORCID,Allon Gad²,Bassamboo Achal³,Iravani Seyed⁴

Affiliation:

1. Kelley School of Business, Indiana University, Bloomington, Indiana 47405

2. The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

3. Kellogg School of Management, Northwestern University, Evanston, Illinois 60208

4. Industrial Engineering and Management Sciences, Northwestern University, Evanston, Illinois 60208

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Strategy and Management

Reference29 articles.

1. Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay

2. “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk

3. Priority Assignment Under Imperfect Information on Customer Type Identities

4. The Impact of Delay Announcements in Many-Server Queues with Abandonment

Cited by 30 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The impact of information about last customer’s decision on the join-or-balk dilemma in a queueing system;Annals of Operations Research;2024-09-09

2. Pricing decision of service systems based on the combined effect of multiple customer psychology;Kybernetes;2024-07-19

3. Patient Sensitivity to Emergency Department Waiting Time Announcements;Manufacturing & Service Operations Management;2023-12-20

4. Admission control for a capacitated supply system with real-time replenishment information;International Journal of Production Economics;2023-12

5. Equilibrium Queueing Strategies in M/G/1 Queues with the Reference Time Effect;Methodology and Computing in Applied Probability;2023-11-20

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