Dispute Resolution or Escalation? The Strategic Gaming of Feedback Withdrawal Options in Online Markets-Reference-Cited by-同舟云学术

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Dispute Resolution or Escalation? The Strategic Gaming of Feedback Withdrawal Options in Online Markets

Published:2018-09 Issue:9 Volume:64 Page:4009-4031
ISSN:0025-1909
Container-title:Management Science
language:en
Short-container-title:Management Science

Author:

Bolton Gary¹^ORCID,Greiner Ben²^ORCID,Ockenfels Axel³^ORCID

Affiliation:

1. Department of Managerial Economics, Naveen Jindal School of Management, University of Texas at Dallas, Richardson, Texas 75080

2. Institute for Markets and Strategy, Vienna University of Economics and Business, 1020 Vienna, Austria

3. Department of Economics, University of Cologne, D-50923 Cologne, Germany

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Strategy and Management

Reference34 articles.

1. Imperfect Public Monitoring with Costly Punishment: An Experimental Study

2. Economics of Commercial Arbitration and Dispute Resolution

3. An Experimental Comparison of Dispute Rates in Alternative Arbitration Systems

4. Direct and indirect punishment among strangers in the field

5. Repetition and Reputation: Implications for Trust and Trustworthiness When Institutions Change

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1. Rating Anticipation and Strategic Downward Selection in Consumer‐Generated Rating Systems: Evidence from a Peer‐to‐Peer Platform Market;Journal of Management Studies;2024-06-15

2. Effects of feedback in manufacturing: A field experiment using smartwatch technology;Journal of Operations Management;2024-04-20

3. Strategy-Proof Multi-Issue Mediation: An Application to Online Dispute Resolution;Management Science;2024-04-18

4. To insure or not to insure? Promoting trust and cooperation with insurance advice in markets;European Economic Review;2023-11

5. Improving Dispute Resolution in Two-Sided Platforms: The Case of Review Blackmail;Management Science;2023-10

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