Erlang-S: A Data-Based Model of Servers in Queueing Networks
Author:
Affiliation:
1. Technion, Haifa 3200003, Israel;
2. Technion, Haifa 3200003, Israel
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Strategy and Management
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1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
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