When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling-Reference-Cited by-同舟云学术

When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling

Published:2018-05 Issue:5 Volume:64 Page:1975-1996
ISSN:0025-1909
Container-title:Management Science
language:en
Short-container-title:Management Science

Author:

Liu Nan¹,Finkelstein Stacey R.²,Kruk Margaret E.³,Rosenthal David⁴

Affiliation:

1. Department of Health Policy and Management, Mailman School of Public Health, Columbia University, New York, New York 10032

2. Department of Marketing and International Business, Zicklin School of Business, Baruch College, City University of New York, New York, New York 10010

3. Department of Global Health and Population, Harvard T.H. Chan School of Public Health, Harvard University, Boston, Massachusetts 02115

4. Department of Health Policy and Management, Mailman School of Public Health, Columbia University, New York, New York 10032; and Center for Family and Community Medicine, Columbia University Medical Center, New York, New York 10032

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Strategy and Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/mnsc.2016.2704

Reference81 articles.

1. Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

2. Accurate Emergency Department Wait Time Prediction

3. Response rates to mail surveys published in medical journals

4. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

5. Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

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