1. Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27606;
2. Dynamic Ideas LLC, Waltham, Massachusetts 02452;
3. Department of Mechanical and Industrial Engineering, University of Massachusetts Amherst, Amherst, Massachusetts 01003;
4. Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, Minnesota 55902;
5. Department of Otolaryngology (ENT) / Head and Neck Surgery, Mayo Clinic, Rochester, Minnesota 55902;
6. Department of Biostatistics, Harvard T.H. Chan School of Public Health, Harvard University, Boston, Massachusetts 02115