The Impact of Increase in Minimum Wages on Consumer Perceptions of Service: A Transformer Model of Online Restaurant Reviews-Reference-Cited by-同舟云学术

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The Impact of Increase in Minimum Wages on Consumer Perceptions of Service: A Transformer Model of Online Restaurant Reviews

Published:2021-09 Issue:5 Volume:40 Page:985-1004
ISSN:0732-2399
Container-title:Marketing Science
language:en
Short-container-title:Marketing Science

Author:

Puranam Dinesh¹^ORCID,Kadiyali Vrinda²,Narayan Vishal³^ORCID

Affiliation:

1. Marshall School of Business, University of Southern California, Los Angeles, California 90089

2. Johnson Graduate School of Management, Cornell University, Ithaca, New York 14850

3. NUS Business School, National University of Singapore, Singapore 119245

Abstract

We study the impact of an increase in minimum wages on consumer perceptions of service quality in the restaurant industry.

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Business and International Management

Reference51 articles.

1. Synthetic Control Methods for Comparative Case Studies: Estimating the Effect of California’s Tobacco Control Program

2. Product Market Evidence on the Employment Effects of the Minimum Wage

3. Are Local Minimum Wages Absorbed by Price Increases? Estimates from Internet-Based Restaurant Menus

4. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

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