Scheduling an Overloaded Multiclass Many-Server Queue with Impatient Customers-Reference-Cited by-同舟云学术

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Scheduling an Overloaded Multiclass Many-Server Queue with Impatient Customers

Published:2019-10 Issue: Volume: Page:189-217
ISSN:
Container-title:Operations Research & Management Science in the Age of Analytics
language:
Short-container-title:

Author:

Puha Amber L.¹,Ward Amy R.²

Affiliation:

1. California State University San Marcos, San Marcos, California 92096;

2. University of Chicago, Chicago, Illinois 60637

Publisher

INFORMS

Reference59 articles.

1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

2. Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers

3. On optimality gaps in the Halfin–Whitt regime

4. A Diffusion Regime with Nondegenerate Slowdown

5. Asymptotically optimal control for a multiclass queueing model in the moderate deviation heavy traffic regime

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1. Matched queues with matching batch pair (m,n);Journal of Computational and Applied Mathematics;2024-10

2. Ergodic Control of Bipartite Matching Queues with Class Change and Matching Failure;Stochastic Systems;2024-09

3. Asymptotically Optimal Clearing Control of Backlogs in Multiclass Processing Systems;Operations Research;2024-06-20

4. Matching Impatient and Heterogeneous Demand and Supply;Operations Research;2024-05-15

5. Scheduling in services: a review and bibliometric analysis;Operations Management Research;2024-03-11

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