Care home’s resilience during the pandemic: changing to adapt

Abstract

AbstractIntroductionThe unfolding of the pandemic in 2020 led to an unprecedented level of stress in care homes, including adjustments and changes within this pivotal service to the community in coping with the increased pressures on and need of support for the National Health Service (NHS). Care homes (CH) were crucial in providing healthcare services, but the support given to them was limited and lacked strategic information that enabled them to experience better outcomes. It was important to understand the CH’s views and strategies and how these endured during the pandemic.MethodsA total of 220 CH from the Care Home Research Network (CHRN) were invited to take part in an on-line survey, where 51 CH completed the survey. The survey comprised demographic- and open-ended questions concerning the service and adaptations/adjustments made within CH during the pandemic.ResultsCH staff reported an increase in the level of stress in their roles, including their workload, due to COVID-19, which made it difficult to cope with their tasks. CH also reported the fear of uncertainty, with some CH saying there was a lack of information. Loneliness and depression were reported as colossally increasing for residents. CH made changes to their working ways and spaces, adopting a more frequent use of technology platforms to meet residents’ needs.ConclusionCH were resilient and adaptable to highly stressful challenges, ensuring residents’ need were met. CH felt a huge pressure to support wider health services, whilst having to deal with uncertainty, staff and supply shortages as well as cope with the loss of residents. Nevertheless, CH reinvented themselves, promoted more teamwork and used supporting channels, including investment in technology to facilitate communication between residents’ and families but also with supporting services such as general practitioners (GPs). Despite these changes, loneliness and depression amongst residents was reported as high. Highlighting the need to assess the long-term impacts of this on residents includes the development of interventions or strategies that will reduce depression/loneliness.