Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria

Abstract

AbstractIntroductionPatient satisfaction plays a critical role in healthcare service delivery. Despite growing studies, patient satisfaction levels are still widely under-reported in Nigeria. This study assessed patient satisfaction among patients in primary and secondary healthcare facilities in Ibadan Southwest local government area of Oyo State, Nigeria.Method and MaterialsIn this cross-sectional study, investigators collected data using the Short-form Patient Satisfaction Questionnaire (PSQ-18). The data was analyzed using the Statistical Package for the Social Sciences (SPSS) software with descriptive statistics and One-way analysis of variance (ANOVA).ResultsA total of 387 patients participated in the study, and results showed that overall satisfaction among patients was 67.9%, where Communication (84.5%) and Financial Aspect (54.9%) recorded the highest and lowest percentage of positive responses respectively.ConclusionPatient satisfaction is a growing subject in Nigeria. It has a significant influence on healthcare service delivery. Stakeholders, policymakers, and managers should employ policies, strategies, and programs to improve the quality of healthcare service delivery across Nigeria.